Standardization is sometimes used to help define professionalism in emerging industries. ISO 37500, “Guidance on outsourcing,” is a good example of this type of document. As the concept of outsourcing has become integrated into many organizations, specialists in this field have joined together and formed the International Association of Outsourcing Professionals (IAOP). This group has developed a methodology for certifying professionals in this discipline. Now the ISO 37500 provides a counterbalance to their efforts. It has been written for organizations to help manage the outsourcing life cycle.
The primary national players in the development of this standard have come from Europe and India. The goal is to provide terms and concepts that will create a good practice model. You’ll be able to use ISO 37500 before, during and after your outsourcing decision is made. And it will be the foundation of a beneficial relationship between you and your partnering organization.
The generous 80 page document begins with the usual scope, referenced documents and definitions sections. Then Section 4 gives you introductory material and various models (shown in lovely colored figures) that define the life cycle phases. Section 5 is titled Governance and provides you with an overview of leadership and cultural issues.
The next four sections cover each of the four life cycle phases in detail. You’ll get in depth information on your outsourcing strategy analysis, the initiation and selection process, transitioning from the in-house to outsourced model, and how to insure that outsourcing delivers value. Nine Annexes provide you with checklists and other information that will help you turn the requirements into reality.
Are you an Outsourcing Professional interested in learning how to improve your individual competencies? Consider joining IAOP or reviewing their publication, “Outsourcing Professional Body of Knowledge.”
Meantime, you’ll want to get yourself a copy of the new ISO 37500. Use Document Center’s webstore at www.document-center.com. Or contact our staff by phone (650-591-7600), fax (650-591-7617) or email (info@document-center.com). We’re here to help you collect and maintain your standards collection — as well as answer your questions about them! Make us your Standards Experts!
